Privacy Policy

Privacy Policy for Growing Together Marketing Agency

Last updated: 2 Dec 2025

Growing Together Marketing Agency (“Growing Together”, “we”, “our”, “us”) is committed to protecting your personal data and complying with the Singapore Personal Data Protection Act 2012 (PDPA), as well as industry best practices for digital marketing, advertising, analytics, and data management.
This Privacy Policy explains how we collect, use, disclose, protect, and retain your information when you visit our website, interact with our content, or engage our marketing services.
By using our website or services, you consent to the practices described in this policy.

1. Types of Personal Data We Collect

We collect personal data necessary for marketing operations, client servicing, and website performance. This includes:

1.1. Information You Provide Directly

  • Full name
  • Email address
  • Phone number
  • Company name
  • Job title
  • Service enquiries
  • Details submitted via contact forms, lead forms, WhatsApp forms, survey forms, and webinar registration forms
  • Information provided during sales calls, onboarding, or project execution

1.2. Data Collected Automatically

When you visit our website, we may collect:

  • IP address
  • Device type, browser type, operating system
  • Pages visited and time spent on each page
  • Referring websites or marketing campaigns
  • Cookies, pixels, and tracking identifiers

1.3. Advertising, Analytics & Platform Data

As a marketing agency, we also process:
  • Lead information from Meta Ads, Google Ads, TikTok Ads, LinkedIn Ads
  • Campaign performance data (CTR, conversions, CPL, etc.)
  • Behavioural insights from analytics platforms
  • Form data collected through landing pages, CRM systems (e.g., Peppercloud), or integrated marketing tools

1.4. Third-Party Sources

We may receive data from:
  • Social media platforms when you interact with our ads
  • CRM or automation platforms integrated with our website
  • Partners who collaborate with us on events, promotions, or campaigns

2. Consent

By providing your personal data, interacting with our website, or responding to our marketing activities, you consent to the collection, use, and processing of your data for the purposes stated in this policy.
You may withdraw your consent at any time by contacting us (Section 12).

3. Purpose of Collecting Personal Data

We collect and process your data for the following purposes:

3.1. Marketing & Communication

  • Responding to enquiries
  • Sending newsletters, guides, industry insights, and event invitations
  • Webinar or workshop registration
  • Delivering targeted advertising and remarketing
  • Running marketing campaigns on Meta, Google, TikTok, LinkedIn, and other platforms

3.2. Service Delivery & Client Management

  • Preparing proposals and quotations
  • Managing client accounts and marketing campaigns
  • Reporting on performance and analytics
  • Customer support and follow-up communication

3.3. Analytics & Website Performance

  • Improving website navigation and usability
  • Conducting A/B tests, user behaviour analysis, and conversion tracking
  • Measuring campaign effectiveness

3.4. Legal & Compliance

  • Meeting regulatory requirements
  • Protecting our rights, business operations, and security
We will not use your data for any purpose not stated in this policy without first obtaining your further consent.

4. Use of Cookies & Tracking Technologies

We use various technologies to enhance user experience:

4.1. Cookies

Used for:
  • Remembering preferences
  • Improving website performance
  • Personalising content

4.2. Pixels

Includes:
  • Meta Pixel
  • Google Ads Remarketing Tag
  • TikTok Pixel
  • LinkedIn Insights Tag
These help us:
  • Measure ad performance
  • Create lookalike audiences
  • Run retargeting campaigns
You may disable cookies in your browser, but some features may not work properly.

5. Advertising & Retargeting Practices

As a marketing agency, we run advertising campaigns on various platforms. This may involve:
  • Retargeting website visitors
  • Creating custom and lookalike audiences
  • Optimising ad delivery
  • Using aggregated and anonymised behaviour data
We do not have access to sensitive platform-level identifiers such as your personal social media login information.

6. Disclosure of Personal Data

We do not sell, rent, or trade your personal information.
We may disclose your data under the following circumstances:

6.1. Trusted Service Providers

Including but not limited to:
  • Website hosting providers
  • Analytics platforms
  • CRM and automation tools (e.g., Peppercloud, HubSpot, Make.com)
  • Email marketing platforms
  • Advertising networks (Meta, Google, TikTok, LinkedIn)
These providers are bound by confidentiality and data protection obligations.

6.2. Legal Requirements

We may disclose data:
  • To comply with applicable laws
  • To respond to government or regulatory authorities
  • To protect our rights, safety, or business operations

6.3. Business Transfers

In case of a merger, acquisition, or restructuring, personal data may be transferred as part of the business assets.

7. Cross-Border Data Transfers

Some of our service providers store data outside Singapore.
Where data is transferred overseas, we ensure that:
  • The receiving country offers comparable protection, or
  • The transfer is subject to legally enforceable obligations to ensure data protection
This is in accordance with PDPA cross-border transfer requirements.

8. Data Accuracy

We take reasonable steps to ensure that personal data is accurate and complete. You are responsible for providing accurate information and updating us when your information changes.

9. Data Retention

We retain your personal data only as long as necessary for business or legal purposes.
Typical retention periods:
  • General enquiries: 12–24 months
  • Client information: 5–7 years
  • Marketing campaign data: Based on platform defaults (Meta, Google, TikTok)
  • Financial/contractual documents: 5–7 years for compliance
When data is no longer needed, it will be securely deleted or anonymised.

10. Children’s Data

We do not knowingly collect personal data from children under 16. If such data is submitted inadvertently (e.g., through a parent form), we will take steps to delete or anonymise it.

11. Data Breach Response

In the event of a data breach:
  • We will assess the incident immediately
  • We will notify the PDPC and affected individuals if mandated under PDPA
  • We will take corrective actions to minimise impact and prevent recurrence

12. Your Rights

Under PDPA, you have the right to:
  • Access your personal data
  • Correct inaccurate information
  • Withdraw consent
  • Request deletion (where legally permissible)
  • Object to marketing communications
  • Request information about data usage
Requests may be sent to the DPO (below).

13. Use of Client Logos, Case Studies & Testimonials

As a marketing agency, we may showcase client success stories.
We will only use:
  • Client logos
  • Case studies
  • Testimonials
  • Media assets

14. Automated Processing & Integrations

We use automation tools (CRM workflows, email automation) to streamline operations.
These may involve:
  • Lead routing
  • Sending automated follow-ups
  • Attribution tracking
  • Internal task automation
Such tools process data securely and only for legitimate business purposes.

15. Third-Party Links

Our website may contain links to external sites.
We are not responsible for their privacy practices.
We encourage you to read the privacy policies of external websites you visit.

16. Changes to This Privacy Policy

We may update this policy periodically to reflect changes in:
  • Business processes
  • Regulatory requirements
  • Technology and data practices
Updates will be posted on this page with a revised effective date.

17. Contact – Data Protection Officer (DPO)

For any questions, concerns, or requests relating to your personal data, please contact our Data Protection Officer:

Email (DPO): dpo@growingtogethersg.com
General enquiries: hello@growingtogethersg.com